How long do I have to return an item?
We understand that sometimes you change your mind about a product when it arrives. You can return any item you don't want to keep, we just ask that:
 - Items must be returned within 28 days of delivery. Should you return an item after this time frame, you will only be eligible for a credit note. The decision to issue a credit note will be made on an individual order basis.

- Items must be unworn, unwashed, and unused.

- Do not try on garments in the presence of perfume , smoke or deodorant . It can get into the fabric and will make the item smell which we would likely consider unsalable.

- Items must have all tags still attached (if applicable) and in its original packaging.
Please be aware that Underwear cannot be returned for health and hygiene reasons. Shoes must be tried on indoors and not show any signs of wear. - We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. The cost of returns must be paid by the customer.

How do I return an item?

Your order should be still in its original condition with all tags attached (if applicable) and within 14 days of you receiving the item. Your parcel must be taken to a post office - or courier service - where you will receive a receipt with your tracking number on.
You must obtain a Proof of Postage receipt - in order to verify that you have made your return back to Afford The Style at our address (see below).

Please see here confirmation of our returns address:

Afford The Style Returns, 5 Colville Court, Winwick Quay, Warrington, WA2 8QT, England

We cannot be held responsible for any lost parcels. If you have lost your original invoice, please enclose a note with your return stating your name and order number.

Where is my refund?

We ask for 7 working days to process your return once your parcel has been received into our premises. However we always try to issue refunds as quickly as possible. Once everything has been processed, we will send you an email containing all of the details of your refund. Please note, it can take your bank a further 2-10 days to show this refund on your account. If you have any questions about your refund, just let our Customer Care team know by sending us an email at:

What do I do if I've received an incorrect/faulty item?

If you happen to receive an incorrect or faulty item, please get in touch via the contact form within 7 days. We need your order number and a photo of the fault so we can sort this out straight away for you. Delivery charges are only refundable if the goods arrive faulty.

What is the process for international returns?

To return an item back to us from outside of the UK: Your order should be still in its original condition with all tags attached. Please fill in your details on the back of the invoice, put this into your parcel and post it to us at:

Afford The Style Returns, 5 Colville Court, Winwick Quay, Warrington, WA2 8QT, England

We recommend that you send this as recorded delivery so you can track it on its way back to us. We'll drop you over an email once we've processed your return. Unfortunately, we don't cover return postage costs. You must obtain proof of postage just in case your order is lost on its way back to us.