Our UK domestic orders are sent by the Royal Mail Tracked 48 service - and typically take 2-3 days to arrive (from the date of dispatch), though can occasionally take longer. Please allow approx. 7 days before getting in touch with us in regards to an order which has not arrived. There can occasionally be delays within the postal networks, which unfortunately we have no control over.
We may also use a courier service for certain orders if deemed necessary.
For all International orders please allow up to 5-21 working days for delivery.
Please ensure that your delivery address and postcode are correct before ordering. We cannot be held responsible if any aspect of your delivery address is incorrect. This includes specifying an old address which you've since moved from or no longer use; omitting to include the correct house number/name; using incorrect postal towns, districts or postcodes. Please also ensure that your postcode is stated in its correct format - using a space where applicable between the 2 sections of it.
Please also be sure to state your Full Name in the box at the top of the address. This is especially relevant if your order is being delivered to a business address - and/or if you need to collect your order from a local sorting/post office (you will need to provide ID - and this will need to match your full name stated on the parcel itself).